Last updated: July 2026
1. Overview
This policy explains how Dizen Technologies Limited processes and delivers orders for our lighting products. Because we supply a wide range of items — from single decorative pieces to large project and commercial orders — delivery details are confirmed with you as part of your order or quotation.
2. Order processing
Once your order is confirmed, we begin preparing it for dispatch. Processing and lead times vary depending on the product, quantity, and whether an item is in stock or made to order. We will give you an estimated timescale when your order is confirmed and keep you informed of any significant changes.
3. Delivery methods and charges
We work with trusted couriers and logistics partners to deliver orders safely. Delivery charges depend on the size and weight of the order and the destination, and will be confirmed before your order is finalised. For larger or project orders, we will arrange a suitable delivery method and quote accordingly.
4. Delivery timescales
All delivery dates and timescales are estimates given in good faith. While we make every effort to dispatch and deliver on time, delivery can occasionally be affected by factors outside our control, such as courier delays or customs processing for international shipments.
5. Tracking your order
Where tracking is available, we will share the relevant details by email once your order has been dispatched. If you need an update on the status of a current order, please contact us with your order reference and we will be glad to help.
6. Damaged or missing items
Please check your delivery on arrival. If any item appears damaged in transit, or part of your order is missing, contact us within 48 hours of delivery with your order number and, where possible, a photo of the item and packaging. We will investigate and arrange a replacement or suitable resolution — see our Returns & Refund Policy for more detail.
7. International delivery
We can supply customers in a range of regions. For international orders, any import duties, taxes or customs charges applied by the destination country are the responsibility of the recipient unless we have agreed otherwise in writing.
8. Questions
If you have any questions about shipping or delivery, please contact us at info@dizentech.com or visit our Support Centre.