Last updated: July 2026
1. Our commitment
At Dizen Technologies Limited, we want every customer to be satisfied with their purchase. If something is not right, we will do our best to put it right quickly and fairly. This policy explains how to return items, request a refund, or make a warranty claim, and it does not affect your statutory rights as a consumer.
2. Changed your mind
If you have changed your mind about a standard product, please contact us within a reasonable period after delivery to arrange a return. Items should be unused, in their original condition and packaging, and complete with any accessories. Where a return is due to a change of mind, the cost of returning the item is normally your responsibility.
3. How to start a return
To begin a return, email us at info@dizentech.com with your order number and the reason for the return. We will confirm the return address and the steps to follow. Please do not send items back before contacting us, so that we can process your return smoothly.
4. Faulty or damaged items
If an item arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery with your order number and a photo of the item and its packaging. Where the fault is ours, we will arrange a replacement or refund and cover the cost of the return.
5. Refunds
Once we have received and inspected a returned item, we will let you know the outcome. Approved refunds are issued to the original payment method. Please allow a reasonable processing period for the refund to appear, depending on your payment provider.
6. Warranty
Our lighting products are made to recognised quality standards and are covered against manufacturing defects. Please keep your order confirmation as proof of purchase. Warranty cover does not apply to damage caused by incorrect installation, misuse, accidental damage, or normal wear and tear. If you believe a product has failed due to a manufacturing defect, contact us with the details and we will assess it and offer a suitable resolution.
7. Exclusions
Certain items may not be eligible for a change-of-mind return — for example custom-made, made-to-order, or specially configured products, and bulk or project orders. Where this applies, we will make it clear at the time of your order. This does not affect your rights in respect of faulty goods.
8. Need help?
If you have any questions about returns, refunds or warranty, our team is happy to help. Email info@dizentech.com or visit our Support Centre.