Last updated: July 2026
1. Introduction
This Privacy Policy explains how Dizen Technologies Limited ("Dizen", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, contact us, subscribe to our newsletter, or place an order. We are committed to handling your information responsibly and transparently.
2. Who is responsible for your data
Dizen Technologies Limited is the controller of the personal information collected through this website. Our registered address is 1110 Elliott Court, Coventry Business Park, Herald Avenue, Coventry, United Kingdom. If you have any questions about this policy or your data, you can reach us at info@dizentech.com.
3. Information we collect
We only collect information that we need in order to respond to you and provide our services. This may include:
- Contact details you provide through enquiry or contact forms, such as your name, email address, phone number and message.
- Newsletter email address when you choose to subscribe to updates.
- Order and project details where you request a quote or place an order, such as delivery information and product requirements.
- Technical information collected automatically, such as your browser type, device, and general usage data, typically through cookies and similar technologies.
4. How we use your information
We use the information we collect to:
- Respond to your enquiries and provide customer support.
- Process, fulfil and deliver orders, and provide after-sales service.
- Send newsletters and updates where you have asked to receive them.
- Operate, maintain and improve our website and services.
- Meet our legal, accounting and regulatory obligations.
5. Legal bases for processing
We process your information where we have a lawful basis to do so — for example, because it is necessary to perform a contract with you, because you have given consent (such as for marketing emails), because we have a legitimate business interest, or because we are required to by law. You can withdraw consent for marketing at any time.
6. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example couriers and logistics partners to deliver orders, payment providers, and IT or hosting providers — and only to the extent needed to provide their services. We may also disclose information where required by law.
7. Cookies
Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, although some features of the site may not work as intended if you do.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy, or for as long as required to meet legal, tax and accounting obligations, after which it is securely deleted or anonymised.
9. Your rights
Depending on your location, you may have rights over your personal information, including the right to access, correct, or delete your data, to object to or restrict certain processing, to withdraw consent, and to request a copy of the data you have provided. To exercise any of these rights, please contact us at info@dizentech.com.
10. Keeping your information secure
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we take reasonable steps to safeguard the data we hold.
11. Third-party links
Our website may link to external websites. This policy applies only to our website, and we encourage you to review the privacy policies of any third-party sites you visit.
12. Children's privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.
14. Contact and complaints
If you have any questions or concerns about how we handle your information, please contact us at info@dizentech.com. If you are in the UK and remain unsatisfied, you also have the right to raise a concern with the Information Commissioner's Office (ICO).